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INTRODUCTION TO TRAINING
Training is a process of learning a sequence of programmed behavior. It is the application of knowledge & gives people an awareness of rules & procedures to guide their behavior. It helps in bringing about positive change in the knowledge, skills & attitudes of employees.
Health Insurance Portability and Accountability Act of 1996
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. The US Department of Health and Human Services (HHS) issued the HIPAA Privacy Rule to implement the requirements of HIPAA. The HIPAA Security Rule protects a subset of information covered by the Privacy Rule.
Call Management Protocols
Call management helps businesses and organizations understand how their phone service impacts their overall success. In today’s digitized world, businesses need to have a call management system in place that caters to voice calls and communication across digital channels. This kind of system enables businesses to make informed marketing and support service decisions that are based on real data regarding employee performance and CX.
This guide will outline all you need to know about call management, from the definition and meaning, to how to implement it for your phone operations.
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Newest courses

Call Management Protocols
Call management helps businesses and organizations understand how their phone service impacts their overall success. In today’s digitized world, businesses need to have a call management system in place that caters to voice calls and communication across digital channels. This kind of system enables businesses to make informed marketing and support service decisions that are based on real data regarding employee performance and CX.
This guide will outline all you need to know about call management, from the definition and meaning, to how to implement it for your phone operations.
Health Insurance Portability and Accountability Act of 1996
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. The US Department of Health and Human Services (HHS) issued the HIPAA Privacy Rule to implement the requirements of HIPAA. The HIPAA Security Rule protects a subset of information covered by the Privacy Rule.
INTRODUCTION TO TRAINING
Training is a process of learning a sequence of programmed behavior. It is the application of knowledge & gives people an awareness of rules & procedures to guide their behavior. It helps in bringing about positive change in the knowledge, skills & attitudes of employees.