Call Management Protocols

Call management helps businesses and organizations understand how their phone service impacts their overall success. In today’s digitized world, businesses need to have a call management system in place that caters to voice calls and communication across digital channels. This kind of system enables businesses to make informed marketing and support service decisions that are based on real data regarding employee performance and CX.
This guide will outline all you need to know about call management, from the definition and meaning, to how to implement it for your phone operations.