Call Management Protocols

Call Management Protocols

Call management helps businesses and organizations understand how their phone service impacts their overall success. In today’s digitized world, businesses need to have a call management system in place that caters to voice calls and communication across digital channels. This kind of system enables businesses to make informed marketing and support service decisions that are based on real data regarding employee performance and CX.
This guide will outline all you need to know about call management, from the definition and meaning, to how to implement it for your phone operations.

Responsible Quality-Training & Compliance Team
Last Update 07/20/2021
Completion Time 1 hour 19 minutes
Members 52
    • Call Management Protocols
      50 xp